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ADL’s Executive Leadership Workshop in Riyadh engages public- and private-sector leaders in discussions on the future of human capital in KSA, with findings published in an exclusive report

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Business and public-sector leaders convene in Riyadh to discuss the future of human capital in the Kingdom of Saudi Arabia.

 Rare insights from business leaders and government figures are captured in ADL report: ‘Economic Diversification: The Human Side.’

 Senior representatives from PIF, government ministries, Nokia MEA, and HSBC Saudi Arabia, count among the participants.

 

 Following the success of previous editions, Arthur D. Little has hosted its third Executive Leadership Workshop in the Saudi capital city, Riyadh. The invite-only event at the JW Marriott gathered more than 30 prominent leaders from business and government for candid discussions on human capital as Saudi Arabia strives to achieve the ambitions set out in Vision  2030.

Companies and organizations represented on the day include Saudi Public Investment Fund (PIF), the Ministry of Economy and Planning, the Ministry of Human Resources and Social Development, the Ministry of Municipal, Rural Affairs and Housing; Nokia Middle East and Africa, HSBC Saudi Arabia, Saudi Conventions and Exhibitions Authority, Diriyah Foundation, and SDM, among many others.

Topics on the agenda included (i) the existing skills gap in Saudi Arabia, (ii) the need to balance local and international talent, (iii) the impact of AI and automation, and (iv) adapting to change, with a focus on Gen Z. Across each of these timely topics, discussions revealed instructive insights that underscore the complexity and diversity of opinion that make human capital development so challenging – and that make KSA an exciting place to be.

During the roundtable, attendees reached consensus on several key points, including, but not limited to:

  • Bridging the skills gap involves the development of a long-term ecosystem.
  • Balancing foreign skills and local talent building requires a hybrid approach conducted on a sector-by-sector basis.
  • Saudi Arabia is home to a young population. Within two decades, the majority will be outside of working age, creating an urgent need for human capital resources, both local and global.
  • Implementing AI is no longer a choice in Saudi Arabia; it is a necessity. As such, the question is not whether to embrace AI, ,but how to manage and govern it for best results.
  • It is important to give young Saudis space to experiment and learn from mistakes in order to grow into the leaders of tomorrow.

Drawing on the first-hand experience and expertise shared during the roundtable, ADL has launched an exclusive report, ‘Economic Diversification: The Human Side’, which offers unique Saudi perspectives on the key issues, trends, and challenges shaping the human capital landscape in the Kingdom.

The new report also builds on the data, research, and analysis presented in this year’s global ADL CEO Insights study, ‘Positive in an Uncertain World: Confident CEOs Reskill Companies for AI-Driven Growth’. The 2024 study, which gathered the views of almost 300 business leaders from around the world, found that 66% of chief executives anticipate improvement in the global economic outlook over the next three to five years, up from 37% in 2023.

Underpinning this optimism are several trends, including the rising importance of artificial intelligence (AI). In the study, business leaders in Saudi Arabia reported significant progress towards the introduction of AI across their organizations, with a quarter possessing a compelling company-wide strategy and 38% stating that AI has been implemented across several departments. These findings position KSA as a leader; at the global level, just 13% of organizations have a holistic AI strategy for all departments and 4% report no strategic implementation at all.

Commenting on the topic of AI during the roundtable discussions, Prof. Selwa A. F. Al-Hazzaa, CEO & Founder of SDM, emphasized the importance of acting now to harness the power of emerging technology:  “If you’re not tech ready, you’ll be out of a job. If you embrace it, you won’t just have a job, you’ll be a leader.”

In the context not just of emerging technology but of evolving business needs across sectors, ADL Managing Partner, Thomas Kuruvilla, emphasizes the criticality of talent and skills development: “ADL’s CEO Insights 2024 highlights the importance of human capital, including the need for new skill sets and a whole new way of managing. It is a need that Saudi Arabia understands well, with 75% of executives in the Kingdom recognizing the importance of reskilling their employees.”

During the roundtable, Mohammed Babgi, Nomination and Remuneration Committee Member in Public Sector Organizations, homed in on recruitment in particular, highlighting the advances already made since the launch of Vision 2030 in 2016: “Over the last seven months we have significantly changed the way we attract top talent compared to the previous seven years.”

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Saudi Arabia Shapes the Future of Middle Eastern Banking with Vision 2030 and $971 Billion in Assets- Total assets of Saudi Banks are $971 Billion in 2023

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Saudi Arabia is establishing itself as a transformative force in Middle Eastern banking, holding close to 1 trillion in total assets in 2023. Under Vision 2030, the Kingdom is redefining its financial landscape with a strong focus on digital innovation, employee and customer experience, regulatory advancements, and financial inclusion, positioning itself as a model for national-scale transformation.
A new report from Arthur D. Little (ADL) highlights Saudi Arabia’s leadership in shaping a future-ready banking environment that sets new standards for the GCC. The report also shows how innovative initiatives taken from South East Asia markets are providing insight into building the new banking chapter in KSA.
Vision 2030 is driving growth across the Saudi banking sector, with initiatives centered on expanding digital payments, enhancing financial inclusion, and establishing a resilient regulatory framework. Supported by the Saudi Arabian Monetary Authority (SAMA), the Kingdom’s banks are at the forefront of adopting advanced technologies like artificial intelligence and cloud computing to improve customer experience and security. This focus on forward-thinking infrastructure development exemplifies Saudi Arabia’s commitment to creating an inclusive financial system for its citizens.
“Vision 2030 represents more than just economic reform for Saudi Arabia; it embodies a profound transformation of the Kingdom’s financial landscape,” said Yacin Mahieddine, Partner in the Global Financial Services practice at Arthur D. Little “By prioritizing financial inclusion, strengthening regulatory frameworks, focusing on employee experience, and advancing digital payments, Saudi Arabia is building a resilient, future-ready banking environment. This commitment is setting a new regional benchmark, and we believe the Kingdom is positioned to become a leader in secure, accessible, and technology-driven financial services.”
“The scale and ambition of Saudi Arabia’s transformation under Vision 2030 are truly unparalleled,” said Nelson Danam, Principal and a member of the Global Financial Services Practice at Arthur D. Little. “Through the integration of AI-driven fraud prevention and cloud-based systems, Saudi banks are not merely adopting technology but are setting the standard for what it means to be prepared for the future. This approach speaks to a commitment that goes beyond regional aspirations—it is about establishing a financial sector that serves all citizens while leading by example in the region.”
The KSA market has also welcomed many leaders with experience from the South East Asia market. The sharing of experience has led to various ingenious initiatives and is today helping build the future of banking in KSA, with some noticeable innovative examples:
• The emphasis on mobile-first, seamless digital banking experiences with minimal branch reliance, to improve customer accessibility and reduce operational costs.
• The integration of financial services into non-banking platforms like e-commerce, creating a broader service ecosystem that enhances customer engagement and convenience.
• Leveraging innovative technology solutions and Apps to reach underserved segments for microloans, SME segments, digital wallets, … to help tap the underbanked.
• The use of advanced analytics to deliver highly personalized products and services, improving customer loyalty and lifetime value.
• Enhancing collaboration with regulators through sandbox frameworks to test new financial products safely, enabling quicker innovation adoption in compliance with SAMA regulations.
With a significant contribution to the GCC region’s $3.2 trillion in total banking assets, Saudi Arabia is playing a critical role in advancing a resilient and innovative financial landscape across the Middle East. Arthur D. Little’s report underscores that Saudi Arabia’s commitment to Vision 2030 is not just building a stronger banking sector but is setting the course for the future of finance in the GCC.

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Nokia, Reflex and Net Nine Nine partner to bridge the digital divide in South Africa

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Johannesburg, South Africa – Nokia, in partnership with Reflex and Net Nine Nine, will expand broadband access for underserved communities across South Africa. The collaboration, led by Reflex, will utilize Nokia’s fiber broadband solution to bring affordable broadband access to millions of people, supporting essential digital services such as online education, telehealth, and remote working that are crucial to economic growth and social inclusion.

Nokia’s collaboration with Reflex and Net Nine Nine underscores the commitment to deliver cutting-edge technology solutions that address the digital divide. The deployment, currently underway, covers communities in Gauteng and Free State provinces of South Africa. The project supports South Africa’s governmental drive to extend quality, affordable broadband connectivity to underserved populations.

Albert Oosthuysen, CEO of Net Nine Nine, said: “Net Nine Nine has always had the goal of bridging the digital divide here in South Africa, and we’re already making great strides across South Africa’s township communities. With this partnership, we’re in an even better position to bridge that gap without having to sacrifice the quality of services for these areas.”

Paul Divall, CEO of Reflex, said: “We are thrilled to strengthen our partnership with Nokia and Net Nine Nine in bringing affordable broadband equipment and managed solutions to Net Nine Nine. This initiative is a significant step toward ensuring that quality internet access is within reach for everyone, regardless of income level.”

Toni Pellegrino, South Africa Managing Director, Head of Network Infrastructure, Southern and Eastern Africa, at Nokia said: “Working with Reflex and Net Nine Nine allows us to extend affordable, high-speed broadband services to the areas of South Africa that need it most. This will help further advance the country’s digital transformation and digital inclusion goals and connect a vast number of underserved regions across South Africa currently without any broadband connection.”

By empowering more communities with reliable internet, Nokia, Reflex, and Net Nine Nine reaffirm their commitment to bridging the digital divide and supporting social and economic progress in South Africa.

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Nokia and Fibertime™ expand broadband access across South Africa’s underserved communities

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 Nokia today announced that Fibertime will deploy its fiber solution to rapidly expand broadband access to underserved regions of South Africa. Fibertime will quickly connect the next 1.5 million customers leveraging Nokia’s Lightspan FX Optical Line Terminals (OLTs) and Wi-Fi 6 enabled Optical Network Terminals (ONTs). Nokia’s technologies are key to enabling Fibertime’s flagship product: R5 a day for uncapped, unthrottled internet.

Currently, less than 85% of South Africans have access to high-speed broadband, leaving many reliant on costly mobile plans that are up to 70 times more expensive per gigabit than fiber. Through Nokia’s fiber solution, Fibertime will unlock a new wave of affordable, reliable, pay-as-you-go broadband, empowering local communities with increased access to education, employment, and business opportunities. The deployment will help create a semi-mobile network within underserved areas, allowing end-users to access high-speed broadband services from anywhere in the community, not just their homes or businesses.

The fiber deployment will initially cover Cape Town, Johannesburg, Gqeberha, Mangaung and Stellenbosch, with plans to rapidly expand into additional countries and communities. As part of the agreement, Fibertime will deploy 500,000 Nokia Wi-Fi 6 enabled ONTs over the next 36-months, prioritizing homes in underserved areas. Fibertime will also leverage Nokia’s ONT Easystart to automate and simplify the ONT activation process, helping to streamline deployments. Fibertime is also working on an advanced network upgrade powered by Nokia’s Altiplano platform to further drive automation and scale. Nokia and Fibertime are also working on new R&D projects to develop technologies that enhance connectivity and enable operations in Africa’s most remote areas.

Sandy Motley, President of Fixed Networks at Nokia, said: “Nokia’s fiber solution is uniquely positioned to help Fibertime reach millions of underserved customers needing high-speed broadband for essential services like online education and telehealth. Our scalable OLT portfolio provides flexible coverage for both densely populated and rural areas. Paired with our Wi-Fi 6-enabled ONTs, we enable fast, automated onboarding. Together, these solutions allow Fibertime to speed up deployments and provide the capacity to bring thousands of customers online at once.”

Alan Knott-Craig, Founder of Fibertime, said: “With Nokia’s support, we’re confident in our ability to reach 1.5 million homes within the next five years. We’re unlocking a massive, untapped market of 13 million homes in South Africa that are ready for affordable, quality internet. That market will need approximately R60billion of investment over the coming decade and will generate reliable returns for investors. The market opportunity is akin to that presented to mobile operators when they expanded into prepaid markets. Together with Nokia, we can bridge the digital divide, accelerate growth, and create lasting social and economic impact across South Africa.”

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